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Effective Date: August 5, 2026 Last Updated: August 5, 2026
Tetrad Training Company LLC ("Tetrad," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, share, and protect your information when you visit tetradtrainingco.com (the "Site"), book a consultation, or use our coaching services (together, the "Services").
By using the Site or Services, you agree to the practices described here. If you do not agree, please do not use the Site or Services.
Tetrad is an online-only business operating from California, United States. Our Services are available to adults 18 and older only.
Information you give us
Contact information. Your name, email address, and phone number if you choose to provide one.
Health and fitness information. Because we provide personal training and coaching, we collect information about your body and health so we can program safely for you. This may include:
We collect health information for one purpose: to design and adjust your program safely. We ask only for what that requires. You are never required to share a diagnosis — you can describe a limitation functionally instead.
Progress media. Photos, videos, or form-check recordings you choose to send us for coaching feedback.
Payment information. Payments are processed by Stripe. We do not store and cannot see your full card number, security code, or bank credentials. We receive only limited transaction details such as the last four digits of your card, the card brand, the billing name, and whether the payment succeeded.
Messages. Anything you send us by email, through the coaching app, or through a form on the Site.
Information collected automatically
When you visit the Site, our website host and any analytics tools we use record standard technical information:
Information from our providers
We receive information about you from the platforms we use to run the business — our scheduling tool when you book a consultation, our coaching platform for your workout logs and check-ins, and Stripe for payment status.
Under the California Consumer Privacy Act as amended by the California Privacy Rights Act ("CCPA/CPRA"), we collect these categories of personal information:
How we handle sensitive information. We use your health and fitness information solely to deliver the coaching you asked us for and to keep your programming safe. We do not use it to infer characteristics about you, and we never use it for advertising or profiling.
We do not sell your personal information. We do not share it for cross-context behavioral advertising, as those terms are defined under the CCPA/CPRA.
We use your information to:
We process your information to perform our agreement with you, with your consent (particularly for health information and marketing), to meet legal obligations, and for our legitimate interest in operating and securing the business.
We do not sell, rent, or trade your personal information. We share it only in the ways described below.
Service providers
We rely on third-party providers to operate the business. Each is contractually required to protect your information and use it only for the purposes we specify.
These providers maintain their own privacy policies. We encourage you to review MyPTHub's policy in particular, since your coaching records are stored there.
We add and change providers as the business grows. When we do, we update this Policy and the table above. The categories of information shared, and the purposes described in this Policy, will not expand without notice to you.
Legal requirements
We may disclose information when required by law, subpoena, court order, or other legal process, or where we believe disclosure is necessary to protect our rights, your safety, or the safety of others, or to investigate fraud.
Business transfers
If Tetrad is involved in a merger, acquisition, financing, or sale of assets, your information may transfer as part of that transaction. We will notify you before your information becomes subject to a materially different privacy policy.
If you book a consultation, become a client, or subscribe to updates, we may send you emails about your program, new offerings, wellness content, and promotions.
We will not use your name, image, photos, videos, results, or words in any marketing, social media, or website content without your separate written consent.
If you give that consent:
Progress photos and form-check videos you send for coaching are used only for coaching feedback unless you separately agree to another use.
The Site uses cookies and similar technologies in two categories:
Strictly necessary cookies. Required for the Site to work — keeping it secure, processing form submissions, and remembering your preferences. These cannot be turned off.
Analytics cookies. Used to understand how visitors find and move through the Site so we can improve it. These collect information such as pages viewed, referring source, and approximate region. Analytics data is used in aggregate to improve the Site, not to build advertising profiles about you.
We do not currently run advertising, retargeting, or behavioral tracking cookies. If we add them, we will update this Policy, add a cookie consent banner, and provide an opt-out before those technologies collect information about you.
You can control cookies through your browser settings, though disabling them may affect how the Site works. We honor Global Privacy Control (GPC) browser signals where applicable.
We keep personal information only as long as we need it.
We may keep information longer where the law requires it, or where a claim, dispute, or investigation is pending or reasonably expected.
When a retention period ends, we delete or permanently de-identify the information.
You may:
To make a request, email chris@tetradtrainingco.com. We will respond within 45 days, and may extend by another 45 days where permitted, with notice to you.
Verifying your identity. To protect your information, we will confirm your identity before acting on a request, usually by checking details already in our records. You do not need an account to make a request.
Authorized agents. You may have someone make a request on your behalf, subject to verification and proof of authorization.
No penalty for asking. We will never deny you service, charge you a different price, or give you a lower quality of service because you exercised a privacy right.
If you are a California resident
You also have the right to:
If you are located elsewhere
Additional or different rights may apply under your local law. Contact us and we will handle your request accordingly.
We use security measures appropriate to how sensitive this information is, including:
No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
Please do not email us medical records or diagnostic documents. Use the coaching platform, or contact us and we will arrange a secure alternative.
If we learn of a security breach that compromises your unencrypted personal information, we will notify you in the most expedient time possible and without unreasonable delay, consistent with California Civil Code section 1798.82 and any other applicable law.
We will notify you by email at the address we have on file. The notice will describe, as best we know it: what happened, what categories of information were involved, what we are doing about it, and what you can do to protect yourself.
Our Services are for adults 18 and older. We do not knowingly collect personal information from anyone under 18, and the Site is not directed to children.
If you believe someone under 18 has given us personal information, email chris@tetradtrainingco.com and we will delete it promptly.
The Site may link to websites we do not control. This Policy does not apply to them. Please review their privacy policies before sharing information.
Tetrad Training Company provides general exercise and lifestyle guidance. We are not medical providers and we are not licensed dietitians. Consult a physician or physical therapist for medical clearance before beginning any exercise program.
The health information you share with us is not protected health information under HIPAA, because we are not a covered entity or business associate under that law. It is protected under this Policy and under applicable California privacy law.
We may update this Policy from time to time. We will post the current version on this page and update the "Last Updated" date. If we make a material change, we will notify you by email or with a prominent notice on the Site at least 14 days before it takes effect.
Questions, requests, or concerns about this Policy or your personal information:
Tetrad Training Company LLC Email: chris@tetradtrainingco.com
We respond to privacy requests within 45 days.
